Sai Hitesh Gorantla —
building reliable backends, quietly
lit by the metrics they emit.

Owning developer-experience tooling, RPM delivery and observability for HPE compute & networking platforms.

• Developed a custom Slack ChatOps bot to orchestrate multi-stage Jenkins pipelines and stream real-time alerts, boosting developer efficiency by 90% by eliminating manual dashboard monitoring.
• Orchestrated infrastructure bring-up for compute and networking hardware, scripting post-deployment validations that enforced strict baseline standards and saved ~a week of manual effort per cycle.
• Streamlined software delivery by building a parameterized RPM packaging framework and build/sign/publish pipeline, cutting onboarding timelines to under a day.
• Deployed comprehensive system observability (Grafana, Prometheus, Loki) with one-click deployment across 15 systems, extensible to new nodes, alongside automated OS provisioning (RHEL, Rocky, SLES) enabling proactive failure mitigation across bare-metal and VM environments.
• Troubleshot and root-caused production issues using log analysis and staging reproduction; fed permanent fixes into the automated validation pipeline, eliminating ~2 recurring incidents/week.

Built and operated the API surface that connected ITILITE’s travel platform to GDS and partner vendors.

• Designed and shipped REST and SOAP APIs in Python/Django for partner integrations, strengthening client connectivity and unlocking new revenue channels.
• Integrated a SOAP API with a Terminal Service OT travel vendor, lifting company commissions by 2.5% on routed bookings.
• Migrated PCI credit-card data securely to GDS Smartpoint via Django and SOAP, eliminating ₹50L+ in annual payment-gateway expenses.
• Diagnosed and resolved production incidents across hotel and bus booking flows, driving a 20% gain in operational performance and SLA adherence.
• Refactored hotel refund categorization and cancellation logic in Python, reducing customer-support inquiries and improving refund-cycle accuracy.